配送ポリシー

 

Import Restrictions and Compliance

Different countries have varying regulations and restrictions on certain items, materials, or products that can be imported. As a result, there might be instances where specific products or materials within a product are not eligible for shipping to certain destinations. Customs authorities in your country may impose restrictions or prohibitions on certain imported items. Therefore, it is your responsibility to ensure that any items you are ordering comply with your country's customs regulations. We recommend verifying the import restrictions and duties applicable to your order before finalizing your purchase.

Duties and Taxes

The prices exhibited on our website encompass all local taxes. For international orders making purchases from countries beyond Taiwan, please be advised that any additional duties, taxes, or customs fees pertinent to your purchase shall be the sole responsibility of the customer.

International Shipping and Delivery Details

For customers located outside of Taiwan, a shipping fee will be applied at the checkout for standard shipping. We are pleased to offer complimentary standard shipping for orders exceeding 10,000 TWD.

Once your order is successfully placed, an email confirmation will be sent to you for your reference. Please note that each Dans Le Gris piece is meticulously handcrafted to order, which may require a span of 1-3 weeks before shipment. Upon dispatch, you will receive an additional email notification containing a tracking link. While we are unable to guarantee the exact delivery timeframe due to our limited control over the mailing process, we would like to emphasize that any potential delays incurred during customs clearance are beyond our purview. We value your comprehension of these details.

In the event that your package becomes lost or is subject to theft, we are fully committed to providing all possible assistance to rectify the situation. However, it is important to note that our responsibility concludes once your order enters the transit phase. To ensure a seamless delivery experience, we kindly urge you to verify the accuracy of the address provided during the order placement. Furthermore, we advise ensuring the presence of an authorized individual to accept the delivery at the designated address. For international shipping requests, we kindly request that you furnish your address in English.

Regrettably, we are unable to re-ship orders that carriers deem undeliverable and subsequently return to us. If you wish to proceed with the acquisition of items that were deemed undeliverable, we kindly invite you to initiate a new order. Your kind comprehension of these policies is greatly appreciated.

Change of Address

We understand that circumstances may change, and you may need to update the shipping address for your order. We are here to assist you in ensuring a smooth delivery process. If you need to modify the shipping address for your order before it has been shipped, please contact our customer support team as soon as possible. We will do our best to accommodate your request and update the address accordingly.

Thank you for your understanding and support.

Last Updated: 2023/08/11